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Checking Guests In at the Door

USER GUIDE

St. Francis of Assisi Catholic Church · PaymentsHow a door volunteer uses the check-in page on a tablet to scan a QR code, type a ticket code, or find a guest by name.

Who this guide is for

You are a volunteer at the door of a ticketed parish event. A staff member gave you a check-in link. You do not need to sign in.

Why we ask for this

The check-in link lets the door team check in guests quickly. The link works for one event only, and staff can turn it off at any time.

What you will do, in one sentence

Open the link on the tablet, scan the QR code or find the name, and welcome the guest.

This guide has not been verified against the running system yet. This edition has no screenshots yet. The pictures come after ticket sales are on staging. Prepared 7 November 2026.

1. Opening the check-in page​

  1. Open the check-in link on the tablet.
  2. Check that the page says Ticket check-in.

Anyone who has the link can check in guests. Do not share the link. Give it back to the staff member after the event.

2. Checking in a guest​

Choose one way.

Scan the QR code​

  1. Select Scan my ticket.
  2. Allow the camera.
  3. Hold the guest's QR code in front of the camera.

Type the ticket code​

  1. Type the code in Or type the ticket code.
  2. Select Check in.

Find the guest by name​

  1. Type part of the name in Find your name.
  2. Select the right name from the list.

The page then says "Welcome" and the guest name, and that the guest is checked in. Select Done for the next guest.

3. If the page shows a message​

MessageWhat to do
This ticket was already checked in.Ask the guest to see a host. The page can show the time of the first check-in.
This ticket is void.Ask the guest to see a host at the desk.
This ticket is not for this event.Ask the guest to see a host at the desk.
This code is not a ticket.Ask the guest to see a host at the desk.
This check-in link is not valid.Ask a staff member for a new link.
The camera did not start.Type the ticket code or find the name.
We could not check you in.Ask the guest to see a host at the desk.
Check-in is not available right now.Ask a staff member for help.
The search did not work.Try the search again.

4. Quick reference card​

The whole job, in three lines​

  1. Open the link and look for Ticket check-in.
  2. Scan, type the code, or find the name.
  3. Select Done.
  • "Running Ticket Sales for an Event"
  • "The Gala Playbook, from First Price to Last Guest"

Thank you for welcoming our guests.