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Sending Your Safe Environment Request

USER GUIDE

St. Francis of Assisi Catholic Church · ComplianceHow to check your clearances and send a new date, a certificate or a photo to parish staff.

Who this guide is for

You have a parish portal account, or a guest sign-in. You need a Safe Environment, background check, driver validation or food handler clearance for a ministry or a program.

Why the parish asks you to send this

The parish must know that every adult who serves with young people holds a current clearance. When you send your date and your certificate, staff can check them and clear you without a visit to the office.

What you will do, in one sentence

Open the request page, enter the date you finished, add a certificate if you have one, and select Send request.

Last verified against the staging system on 2026-11-09. Prepared 9 November 2026.

1. Open the page​

  1. Sign in.
  2. Open the address /compliance/request. You can also select the link in a renewal notice on My Profile.

The page title is Safe Environment request.

2. Read your status​

The page shows one card for each clearance type: Safe Environment, Background check, Driver validation and Food handler. Each card shows one status:

StatusMeaning
CurrentThe clearance is on file. The card shows the end date.
ExpiredThe end date has passed. Send a new date.
Not recordedThe parish has no date for you.

A line such as A request is waiting for review means that you already sent a request. Staff have not decided it yet.

If you head a family, a list at the top lets you choose another adult of the family. A person under 18 can send dates and certificates. The parish does not keep a photo of a minor.

3. Send the request​

  1. On each card that you want to change, enter Date you finished. The date cannot be in the future.
  2. For Safe Environment, enter the Diocesan ID when you have it.
  3. Add the Certificate (optional). The file must be a JPEG, PNG, HEIC or PDF file. The size limit is 10 MB. A certificate needs a date.
  4. Add a photo when the page asks for one.
  5. Select Send request.

The page shows Request received. Staff review the request. Select Send another request to send one for a second clearance.

Send at least one item

If you send an empty form, the page asks you to enter a date, a certificate or a photo.

4. What happens next​

Staff check the date and the certificate. When staff clear the request, the status on the card changes to Current. If staff need more information, the parish office contacts you.

5. Quick reference​

If you want to…Do this
See when a clearance endsRead the card. The end date shows next to the status
Renew an expired clearanceEnter the new Date you finished → Send request
Send a paper certificateCertificate (optional) → choose the file
Send a request for a family memberChoose the person in the list at the top